Terms & Conditions
1. General
These Terms apply to all appointments, treatments, purchases, and services provided by W Medical Aesthetics Clinic.
By booking or attending an appointment, or purchasing products or services, you agree to these Terms.
We may update these Terms at any time. Please contact us if you have any questions prior to your appointment.
2. Bookings & Deposits
Appointments may be made online, by phone, or in-clinic and are only confirmed once all booking steps are completed.
A deposit is required to secure all bookings, excluding complimentary consultations and review appointments. A deposit ranging from $200 to $500 will be charged based on the treatment selected.
Deposits are held as credit on your account and applied at checkout.
Deposits have no expiry date.
Deposits may be waived at the clinic’s discretion where appropriate.
3. Cancellations & Rescheduling
We require at least 48 hours’ notice for cancellations or rescheduling.
- Outside 48 hours: Deposit can be refunded upon request or retained as credit
- Within 48 hours / No-show: Deposit may be forfeited
We may exercise discretion in exceptional circumstances.
If the clinic needs to reschedule or cancel your appointment, your deposit will be refunded or retained as credit.
4. Payments, Credits & Refunds
Payment is required at the time of service unless otherwise agreed.
Deposits are held as credit until used or refunded.
Refunds (where applicable) are processed to the original payment method and may take 5–10 business days.
Change-of-mind refunds are not available for prepaid packages, gift cards, or credit notes, subject to Australian Consumer Law.
5. Gift Cards & Credit Notes
- Valid for 2 years from the date of issue
- Not redeemable for cash
- Must not be resold
- Treated like cash (lost or stolen items may not be replaced)
All treatments remain subject to clinical suitability and availability.
6. Consultations & Treatment Suitability
All treatments require clinical assessment and may require a consultation prior to proceeding.
Results vary between individuals and are not guaranteed.
W Medical Aesthetics Clinic reserves the right to decline or postpone treatment if it is not clinically appropriate or safe.
7. Medical Disclosure & Responsibility
You must inform your clinician of any relevant medical history, medications, allergies, pregnancy, or health conditions.
Failure to disclose relevant information may affect treatment suitability and outcomes.
In emergencies, transfer to hospital may be arranged. Associated costs remain the patient’s responsibility.
8. Aftercare & Communication
Follow-up or review appointments may be recommended.
If you experience unexpected symptoms or complications, please contact the clinic promptly.
By providing your contact details, you consent to receive appointment-related and promotional communications. You may opt out at any time.
9. Photography & Privacy
Clinical photographs may be taken for medical records.
By attending your appointment, you consent to clinical photography.
Images will only be used for marketing purposes with your explicit consent.
10. Promotions & Clinic Policy
- One promotion per appointment unless stated otherwise
- Promotions cannot be combined
- Must be presented at time of payment
We reserve the right to modify promotions and to cease the clinic-patient relationship where appropriate.
11. Website
Website content is for general information only and may be updated at any time.
All content is protected by copyright.